HeSaid/SheSaid/TheySaid (“HSSS,” “we,” “us,” or “our”) provides a relationship insight and community-driven platform designed to help users communicate, reflect, and improve relationship outcomes. Privacy and safety are core to our mission. This Privacy & Security Policy explains what information we collect, how we use it, how it is shared, and the measures we take to protect it.

By using the HSSS App, website, and related services (collectively, the “Services”), you agree to this policy.

1) Information We Collect

We collect information in three ways:
(1) information you provide,
(2) information we collect automatically, and
(3) information from third parties (when applicable).

A. Information You Provide

Depending on how you use the Services, you may provide:

Account & Profile Data

• Name/username, email, phone number
• Date of birth (age eligibility)
• Profile photo and optional profile fields
• Pronouns, preferences, relationship goals (if you choose)

User Content

• Posts, comments, reactions, and uploads
• Messages exchanged within the app
• Audio/video/photo content you submit
• Relationship reflections, journaling entries, tags, and private notes (if enabled)

Verification & Safety Data (Optional or Required for Certain Features)
To reduce fraud and protect community safety, some features may require verification. If required or elected, we may collect:

• A selfie (for identity verification or liveness checks)
• Government ID or partial document data (only if necessary)
• Proof of eligibility where required (e.g., age gate)

Support & Communications

• Customer support messages
• Survey responses, feedback, bug reports
• Community safety reports and appeals

We do not intentionally collect data from children. The Services are not directed to users under 18.

B. Information We Collect Automatically

When you use our Services, we may automatically collect:

Device and App Data

• Device type, OS version, app version
• IP address, browser type
• Language settings, time zone, mobile carrier
• Device identifiers (e.g., advertising IDs)

Usage & Activity

• Pages viewed, content interactions
• Searches performed in the app
• Feature usage, engagement patterns
• Crash logs and diagnostic performance data

Location Information

• Approximate location inferred from IP address
• Precise location only if you enable it through device permissions

C. Information From Third Parties (When Applicable)

We may receive:

• App store data (purchase confirmations)
• Payment processors (confirmation, not full card data)
• Identity verification providers (verification results)
• Social sign-in data if you choose to connect (e.g., Apple/Google)

2) How We Use Information

We use your information to deliver the Services in a safe, personalized way and to protect the community.

A. Provide and Operate the App

• Create and manage your account
• Display your profile and content
• Deliver messaging and community features
• Offer relationship insights and app tools

B. Personalization & Recommendations

• Suggest content, prompts, and guidance
• Improve relevance of app experience
• Apply your settings and preferences

C. Safety, Integrity, and Security

• Verify accounts and authenticity
• Detect fraud, bots, harassment, abuse, and impersonation
• Prevent unsafe behavior and enforce community rules
• Respond to reports, disputes, and appeals

D. Research, Improvement, and Analytics

• Understand feature usage
• Improve performance and develop new tools
• Debug technical issues

E. Legal and Compliance

• Comply with applicable laws
• Enforce Terms and investigate violations

3) How We Share Information

We do not sell personal information in the traditional sense. However, we may share information in the following situations:

A. With Other Users (Public / Community Sharing)

• Username, profile photo, and posted content
• Comments, reactions, and participation
• Any information you choose to disclose

Some areas may be public or searchable.

B. With Service Providers (Processors)

• Cloud hosting and storage
• Analytics and crash reporting
• Customer support platforms
• Payment processing
• Identity verification and anti-fraud services

These providers are contractually bound to protect your data.

C. For Safety and Legal Reasons

• To comply with legal obligations
• To prevent harm, fraud, or illegal activity
• To protect users and platform safety

D. Business Transfers

• In case of merger, acquisition, financing, or sale

4) Security Measures (How We Protect You)

We use safeguards including:

• Encryption in transit (TLS/HTTPS)
• Access control and least-privilege policies
• Secure cloud storage
• Monitoring for suspicious activity
• Anti-bot protections

We also recommend:

• Strong passwords
• Multi-factor authentication

No system is completely secure, but we continuously improve.

5) Verification Data (IDs, Selfies, and Sensitive Materials)

We may use verification tools for fraud prevention and safety.

Our Commitments:

• Used only for security and eligibility
• Minimal collection and restricted access
• Retained only as long as necessary
• Not publicly displayed

High-Risk Data Handling

• Strong access controls
• Limited to trained personnel
• May involve trusted third-party providers

6) Content Moderation, Reporting, and Community Safety

We aim to promote healthy interactions.

We may use:

• User reports and moderation review
• Automated detection systems
• Human review for serious cases

If You Report Content:
We may collect:

• Reported content
• Activity context
• Supporting notes or evidence

7) Your Privacy Choices and Controls

You can:

• Edit your profile and visibility
• Delete content (where supported)
• Block or restrict users
• Report harmful content
• Adjust messaging settings
• Disable permissions (location, contacts, photos)
• Manage subscriptions via device settings

8) Data Retention

We retain data only as long as necessary for:

• Providing services
• Maintaining safety
• Legal compliance
• Resolving disputes

Retention varies by data type.

9) International Data Transfers

Your data may be transferred and processed in the United States or other countries where we operate. Appropriate safeguards are applied where required.

11) Information About Minors

This platform is not intended for users under 18. If a minor’s data is found, it will be removed.

12) Changes to This Policy

We may update this policy as needed. Significant changes will be communicated via app or email.

13) Contact Us

Privacy & Security Team
HeSaid/SheSaid/TheySaid App
Support: support@hesaidshesaid.com